ERIX Help
How can we help?
Plain, step-by-step guides with real screens from ERIX. The screens show a demo dental clinic, so your menus may say Customers, Buyers or Students where ours say Patients. An orange outline marks what to select.
⌘K
New to ERIX? Start here
- 1Create your ERIX accountSign up, tell ERIX what kind of business you run, and land in a workspace that is already set up for it.
- 2Connect your WhatsApp numberAdd your business number through Meta's official WhatsApp API so chats and campaigns run from ERIX.
- 3Teach the agent about your businessAdd your timings, fees and FAQs so the AI answers from your facts instead of guessing.
- 4Take bookings onlineSet your hours, create what people can book, and share one link on WhatsApp, Instagram or your website.
No account yet? Create one free.
Browse by topic
- Getting startedCreate your account, find your way around and set ERIX up for your team.
4 articles
- InboxAnswer customers from every channel in one place.
2 articles
- CustomersContacts, your pipeline, online bookings and GST invoices.
4 articles
- AgentsTeach your AI assistant, decide what it may do, approve its drafts.
- Teach the agent about your business
- Choose how much the agent does on its own
- Approve what the agent drafts
3 articles
- AutomationsReminders and follow-ups that run on their own.
2 articles
- ChannelsConnect WhatsApp, website chat and your other apps.
2 articles
- Plan and dataYour plan and usage, and your customers' data rights.
2 articles
- ReferenceCommon questions and the words ERIX uses.
2 articles
Still stuck?
In ERIX, select the ? at the top of any page and raise a ticket from Help & support. It carries the page you were on, so we see what you saw. Or write to support@ecodrix.com. Building on ERIX? Read the developer docs.