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Add website chat to your site

Put a chat box on your website so visitors' messages land in your inbox.

How-to5 minChecked against ERIX on

Before you start

  • Access to edit your website, or someone who can paste one line of code into it.

  1. Step 1. Open Channels and open Website chat. Enter your website's address, such as yourclinic.in, and select Connect.

  2. Step 2. Copy the Website code and paste it just before </body> on every page of your site. Publish your site, then select Check my website.

    Website Chat Widget: the code to copy and the Check my website button. (opens the full-size image)

  3. Step 3. Under How the chat looks, set your name, greeting, colour, logo and which corner it sits in. The preview updates as you go. Select Save changes.

    Website chat settings: business name, greeting, colour, position and a live preview. (opens the full-size image)

  4. Step 4. Under How the chat behaves, choose when to ask visitors for their name and number: Before the chat, When needed or Never, and add your business hours.

The chat box as a visitor sees it, with the clinic's greeting and a visitor's question. (opens the full-size image)
What your visitors see. Their messages arrive in your Inbox.

If something isn't right

The chat doesn't show on my site.

Check the code is on the published page (not only in a draft), the domain matches one under Your websites, then select Check my website again.

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